A Member Services Platform with a 360° View
"The FLEX core data processing solution along with the online services they offer gives our members lasting technology that provides the features and simplicity our members expect."
– Scott Meyer, CEO, Connect Credit Union
FLEX provides a work-flow driven new accounts platform that allows you to integrate credit bureau, ID check, QualiFile®, red flag and other options without requiring separate systems or duplicate entry. Save work to be completed at a later time or allow members to open accounts online.
FLEX delivers all member relationships from a single screen. No need to drill down or layer windows. All services including shares, loans, certificates, IRAs, and HSAs along with maintenance for each are in a single location.
FLEX offers built-in sales management that allows critical information to be delivered to front-line staff. From credit report integration to credit union products you can track member behavior and staff involvement.
From ACH distributions to loan applications, the FLEX member services platform connects staff to your member’s most critical questions. Even if your credit cards are not hosted on the core system, FLEX provides instant access card information without requiring a separate connection.
Both Issuing and Acquiring are part of the FLEX core. No need for third-party shared branching software. FLEX has a built-in platform which connects directly to the shared branching service centers.
Your members expect you to have answers to their questions about card transactions and payments. They don’t want to login to a separate system or call a number that doesn’t belong to the credit union. Give them access to what they want through FLEX.
THE POWER OF SELF SERVICE
Your members want access to real-time account and card information. With FLEX, there is an app for that! Built-in account and card management on the core provides the advantage of pushing it to the member. Providing seamless technology to your staff should extend to each of the member channels.