Sandy, Utah (January 27, 2017) — Member First Credit Union of Brigham City, Utah converted to FLEX on January 2, 2017. The Utah-based credit union, with $114 million in assets and 15,000 members, partnered with local core processor, FLEX, to simplify daily operations for employees and to form a partnership with a core provider that would be willing to listen to the credit union. When asked about their core system review process, Executive Vice President Darryn Hodgson said, “We did a lot of research on more than six core data processors that we were interested in before we ever asked for a system demonstration. We contacted credit unions that were currently using each of the systems; we received some very candid feedback by doing this.” Narrowing down the list of core providers, Hodgson and his team put together a matrix that prioritized and weighted system features. This provided staff with a voice to say what they wanted from their new technology partner. When only two core providers remained on the list, Hodgson indicated, “The final decision came down to the company culture. We wanted to partner with a core that would listen to our needs and help us accomplish our goals.”
Knowing that a credit union core conversion is no small task, Darryn shared, “you can’t comprehend the conversion until you go through it, but the data side of our conversion was seamless. The FLEX staff made it easy and frankly, I was impressed. As our first day on the FLEX system wound down, I met with CEO, Brad Barber, where we sat in silence for a few moments. We looked at each other and asked with introspection, ‘did we make the right decision?’ Brad responded with solemn confidence, ‘Yes, I believe we did’ “.
A neighboring credit union and FLEX user, Box Elder County Credit Union, also assisted in easing the learning curve of a new core platform. Box Elder County CEO, Scott Webre, sent several employees to help after Members First went live. They were able to stand with the tellers and loan officers and offer tips and tricks they have picked up while using FLEX.
FLEX welcomes Members First Credit Union to the family and looks forward to helping them accomplish their goals.