Sandy, Utah (August 2018) — FLEX, a leader in credit union core processing, announced Kaiperm Diablo Federal Credit Union has selected the FLEX system to increase internal efficiencies, prime growth and meet their members’ high consumer technology standards.
With an eye single to the member experience, Kaiperm Diablo FCU knows that digital transformation in Silicon Valley is changing the quality of services their members expect, “Serving the employees and families of Kaiser Permanente who are often on the go and work around the clock, we sought out an omnichannel solution that would provide a seamless experience from member-facing technology to back-office operations” said Karen Introcaso, CEO at Kaiperm Diablo FCU. “Because we live in the San Francisco Bay Area, we must provide innovative technology to our tech-savvy members and we believe that partnering with FLEX will achieve this aim.”
Jim Simonsen, FLEX CTO, said, “2018 marks our 40th year of business and I’ve been around for 36 of those years. Some might hear 40 and think legacy platform but I see a solution that has stood the test of time and evolved with emerging technology and industry advancements. I’m confident that our core system is one of the most modern and feature-rich options within the credit union core processing space.”
FLEX is a credit union technology company that focuses on serving credit unions as they serve their members. “We understand that a happy member means a happy credit union,” said Sean Holcomb, FLEX COO. “And if the credit union is happy we are happy. While this might be an oversimplification of what we do, it speaks to the level of service that we offer and the class of partner that we are.”