Sandy, Utah (April 19, 2017) — Save the date: September 20-21, 2017. FLEX is pleased to announce its second regional training conference for 2017. Meeting space and guest rooms have been officially blocked at the Oceano Hotel & Spa in Half Moon Bay, California. Please mark your calendars and plan to join us at this beautiful seaside venue for our second educational opportunity this year. Further details and registration information will be emailed to all clients within the next few weeks. All clients, regardless of geographical location, are welcome to attend. Read More
Sandy, UT (April 2017) — Caprock Federal Credit Union converted to FLEX on April 1, 2017. With nearly $30 million in assets and over 3,300 members, Caprock FCU is an important addition to the Salt Lake City-based core processor. FLEX currently supports 40 credit unions in the Lone Star state, totaling $2.4 billion in assets and 262,000 members. The average FLEX credit union in Texas has $60 million in assets and 6,500 members.
When asked why Caprock FCU chose to convert to FLEX, CEO Dale Hansard responded, “The key reason, and our common thread, is the way that FLEX thinks through member service technology. The member is central at all levels of the FLEX system.” Read More
Sandy, Utah (March 2017) — Salt Lake City-based core processor, FLEX, has partnered with Pay Lynxs to deliver SimpliRisk, a compliance automation solution for transaction monitoring, risk rating and member due diligence to support credit union AML and BSA requirements.
According to the recently issued NCUA Supervisory Priorities for 2017 letter, (17-CU-01), examiners will be conducting risk-focused examinations which concentrate on BSA, internal controls, and fraud prevention. A primary finding from examiners for credit unions with over $50 million in assets is inadequate controls for compliance automation to support the credit union’s risk assessment, AML and BSA requirements. Read More
Sandy, UT (March 2017) — FLEX is expanding in the warmer climes of Hawaii by partnering with Honolulu Federal Credit Union. With a rich 80 year history of providing quality products and services, Honolulu FCU now serves over 15,000 members with $251 million in assets and operates four beautiful branches.
When Honolulu Federal Credit Union’s CEO, Mark Munemitsu, was asked why the credit union chose FLEX over other credit union core processors, he responded with three simple points, “1. All-in-one integration 2. The people of FLEX 3. The technology.” Referring to the complete core software that FLEX offers, Munemitsu said, “unlike other core processors, FLEX develops the majority of their products in-house. This reduces the need and cost related to building interfaces with other third-party providers and ultimately creates a more robust experience for our staff and members.” Read More
Sandy, Utah (January 27, 2017) — Member First Credit Union of Brigham City, Utah converted to FLEX on January 2, 2017. The Utah-based credit union, with $114 million in assets and 15,000 members, partnered with local core processor, FLEX, to simplify daily operations for employees and to form a partnership with a core provider that would be willing to listen to the credit union. When asked about their core system review process, Executive Vice President Darryn Hodgson said, “We did a lot of research on more than six core data processors that we were interested in before we ever asked for a system demonstration. We contacted credit unions that were currently using each of the systems; we received some very candid feedback by doing this.” Narrowing down the list of core providers, Hodgson and his team put together a matrix that prioritized and weighted system features. This provided staff with a voice to say what they wanted from their new technology partner. When only two core providers remained on the list, Hodgson indicated, “The final decision came down to the company culture. We wanted to partner with a core that would listen to our needs and help us accomplish our goals.” Read More
Sandy, UT (January 23, 2017) — The next Eastern Regional Training Conference will be held on June 15-16, 2017 in Saratoga Springs, NY. FLEX has blocked meeting space and guest rooms at the Embassy Suites hotel and has put together a registration packet which includes all the other details needed to join us at this beautiful venue. That packet has been emailed to all FLEX clients. IF you are not currently a FLEX client and are interested in attending, please contact Marsha Goff or Gabby Bass at FLEX.
Sandy, UT (January 19, 2017) — As a core processor for credit unions, FLEX believes that managing your system should never take away from managing your credit union. It should be effortless to navigate your software so you can focus on serving your members. With this in mind, FLEX provides a complete eLearning platform for users to become FLEX experts at no cost.
After the initial product launch in February 2016, which was received with great anticipation, FLEX looked for ways to enhance the user experience (UX) and conducted a re-design in December 2016. When asked about the exciting new features of FLEX Academy, Training Manager Kristy Ellis said, “The new academy touts a clean UX which makes it easier to find what you need. Documentation, tutorials, videos, webinars and more are now grouped by the FLEX customer support areas that our credit union partners are accustomed to.”
FLEX Academy is available to all credit union staff and can be accessed directly from the core as well as the flexcutech.com website, once logged in.
Sandy, UT (January 2017) — Lubrizol Employees’ Credit Union of Deer Park, TX converted to FLEX on January 2, 2017. With $45 million in assets, the Texas credit union is an important addition to the FLEX family. When asked about their core system review process CEO, Rose Flores said, “We knew what we wanted when we began our core processor search. Our task was to find the core system that matched our needs. Most important was finding credit union software that reduced or eliminated third-party interfaces and provided a complete solution, while not sacrificing technology.” As the search narrowed and concluded with the selection of FLEX, Flores confided, “We chose FLEX because of their complete product set and their cloud hosting options. At our size, we need to be able to do more with less and FLEX provides that efficiency.”
As partners in the credit union industry, FLEX will support Lubrizol Employees’ Credit Union in their mission to build lifelong relationships and provide progressive financial services, while maintaining strength and stability.
Sandy, UT (November 18, 2016) – FLEX announced today that Craig Peterson has joined the company to further develop their growing portfolio of regional and national credit union accounts. Craig comes with extensive experience within the credit union industry, having spent the last five years in the core system space and many years at a leading credit bureau. Craig was instrumental in building a brand and the customer base for his previous employers.
Craig joins FLEX as Regional Sales Manager in the Midwest to continue the recent success FLEX has had in signing thirteen new core processing accounts in the past year. Craig commented, “I am excited to be part of a winning team and to start a new challenge with FLEX. I look forward to working with our customers to further develop the already extensive product and services suite the FLEX System offers.”
Preston Packer, FLEX Director of Sales & Marketing, stated: “Craig’s experience and industry knowledge has already made him a key addition to the FLEX family. We view his appointment as a sign of our commitment to being a leading core system in the credit union industry. Our innovative technology, coupled with increasing demand led us to look for an addition to our team who would fit with our commitment to technology and unmatched service. We are very fortunate to have found someone of Craig’s caliber and I’m confident that he will play a key role in providing and implementing high-quality solutions for our customers in the Midwest.”
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